As I look back over the 2013 calendar year a few poignant experiences that highlight the value of service stand out in my mind. As our world becomes more digital and automated it seems some may have overlooked the value of excellent service. With technology and automation we gain convenience, but are we replacing valuable […]
It seems that for a number of years now, life has been more challenging. The economy struggles to improve, and even though unemployment rates may be falling, too many remain underemployed. The media tells us about unrest around the world and continued violence and crime in our own country. With so many problems, how can […]
For years I have been hearing the term value added. Consultants and authors tell us to do this to differentiate ourselves from the competition. They tell us that anytime our products become a commodity just add a little extra value, which really means just add another service. So as we’ve asked ourselves what extra services […]
With 35 years of business and entrepreneurship experience, and 16 years of experience serving in the Utah House of Representatives, Jeff is an invaluable presenter for any event Jeff’s speaking topics range from business, education and self-improvement to politics, and customer service.